Data Deletion — Bravo Tecnologia

01

How to ask

One e-mail is enough. It costs nothing, requires no account and needs no justification.

Where to write: contato@bravotecnologia.tec.br, with the subject Data deletion request.
What to include: Whatever lets us find you: the phone number used in the WhatsApp conversation, the e-mail address you entered in this site's form, or the profile name you used to comment on a post. If you know it, tell us which company you were talking to.
Response time: Up to 15 days from the date we receive the request.
Identity check: We may ask for one extra detail to be sure it is you. That protects you: without it, anyone could erase someone else's history.

The same address serves the other rights granted by Brazil's LGPD — access, correction, portability and objection. They are listed in the privacy policy.

02

Where your data came from decides who rules on it

Bravo Tecnologia builds and operates software for client companies. In most cases the data belongs to the company you spoke to, not to us. That does not block your request — it only changes who carries it out.

You spoke to a company

You messaged a real estate agency on WhatsApp, or commented on one of its posts, and the conversation reached software we operate.

That company is the controller and rules on the deletion
We forward your request to them at once and tell you we did
We carry out the deletion as soon as they instruct us

You spoke to Bravo

You filled in the form on this site, or wrote to us by e-mail or WhatsApp.

Here we are the controller
We erase the message and your contact details
It depends on no third party and needs nobody's approval

03

Data coming from Facebook and WhatsApp

When a client company connects its own Facebook Page or its own WhatsApp Business account to the software, we start receiving data from those platforms. It follows the same rule above — plus two routes that are in your own hands.

What we receive: Your phone number and profile name, the content of the messages you sent to the company, and the comments you left on its posts. Detailed in the privacy policy.
Requesting deletion: Through the e-mail in section 01, giving the phone number or profile name you used. We erase what is held in the software we operate.
Ending the conversation: You can stop receiving messages at any time by replying SAIR on WhatsApp, or by blocking the number.
On Meta's side: Whatever sits on Meta's own servers — your profile, your comments, your history in the app — is removed in the settings of your Facebook or WhatsApp account. That does not go through us, and deleting here does not delete there.

04

What stays, and why

Deletion is not erasing everything everywhere — part of the record is kept by legal obligation. Saying so upfront avoids the impression that the request was ignored.

Access logs: Server logs required by Brazil's Internet Civil Framework, kept for the statutory period and used only for security and to answer court orders.
Tax and contract records: Invoices, contracts and whatever tax law requires us to keep — as a rule, 5 years.
Backups: A backup already written is not rewritten. The data leaves the live system immediately and disappears from backups as they expire and are replaced.
Record of the request: We keep the fact that you asked and what we did, so we can show we complied. The minimum: request identifier, date and outcome.

Full retention periods, per data type, are in retention. If you disagree with our answer, you may complain to Brazil's National Data Protection Authority (ANPD).

Next step

Just write to us

Subject "Data deletion request", plus the phone number or e-mail address we would find you by. We answer within 15 days.

Request deletion