Privacy Policy

Legal name

Adjair Farias Serviços em Tecnologia Ltda

Trade name

Bravo Tecnologia

CNPJ (tax ID)

61.807.577/0001-02

Address

Alameda Paineiras, 536 — Vila Maria Regina
Juatuba/MG — ZIP 35675-000 — Brazil

E-mail

contato@bravotecnologia.tec.br

Phone

(31) 98920-7459

Data Protection Officer

Adjair Farias — contato@bravotecnologia.tec.br
Officer in charge of personal data processing under article 41 of the LGPD (Brazilian General Data Protection Law, no. 13.709/2018).

If you chatted with, or commented on the Page of, a company served by Bravo, the controller of your data is that company. You may contact it directly or write to us: we forward your request to it and support it so the request is answered within the legal deadline.

Why we use it

To answer your message and carry out the commercial discussions you started — which the LGPD treats as preliminary procedures related to a contract (art. 7, V) — and to keep the form safe from automated submissions, on the basis of legitimate interest (art. 7, IX). Delivery runs on our own mail server, with no bulk e-mail intermediary. We do not use your data for advertising and we do not sell it.

Storage in your browser

The site writes a single key to your browser's localStorage, bravo-theme, holding your light or dark theme preference. It stays on your device, is never sent to any server, and disappears when you clear the site's data.

Who controls this conversation

The company that owns the WhatsApp number is the controller of that conversation's data: it defines the purposes, the legal basis and the retention periods, and it is the party that discloses those terms to you. Bravo Tecnologia acts as the processor, handling the data on the controller's instructions, within the limits of the service agreement.

Artificial intelligence processing

This deserves to be said plainly: messages are read and interpreted by automated artificial-intelligence agents, which also transcribe voice messages into text. In practice:

• What you write is processed by an automated system to produce the reply and classify the enquiry.
• Voice messages you send are converted into text by a large language model (LLM) contracted as a service, which means the audio file is sent to that model's supplier.
• The model in use may vary according to the needs of the service provided. Bravo contracts these models from cloud-computing and artificial-intelligence providers and may replace them over time — the suppliers currently in use are described in Who we share data with.
• There is no solely automated decision producing legal effects on you. Service is carried out by people, supported by the agents, and you may ask to speak to a human agent at any time.
• Bravo does not use conversation content to train its own artificial intelligence models.

Conversation records

Conversations are stored in the platform so service can continue, be audited and meet the client company's obligations. The legal basis for that record and its retention period are defined by the controller — the company that owns the number — and disclosed by it, in that company's own privacy policy.

How to stop receiving messages

You can opt out at any time. Just reply in the conversation saying you want it to end — for example, by writing SAIR (Portuguese for "stop"). The automated flow is interrupted and the request is recorded. You may also block the number directly in WhatsApp, which prevents any further message through the app.

WhatsApp is a Meta Platforms service and has its own privacy policy governing the transport of messages: whatsapp.com/legal/privacy-policy.

Who controls that comment

The company that owns the Page is the controller of the data: it defines the purpose, the legal basis and the retention period of the contact generated from your comment. Bravo Tecnologia acts as processor, handling the data on that company's instructions, within the limits of the service agreement.

What we do not do

• We never hide, edit or delete comments posted by other people.
• We never access Pages the customer company does not administer.
• We publish no other content on the Page, and we reply at most once per person on each post.
• We never use this data for advertising, profiling or resale.
• Your phone number does not come from the comment. It only reaches the company if you choose to start the WhatsApp conversation through the invitation.

Artificial intelligence in this flow

The public reply to your comment is a fixed template, not generated by artificial intelligence. If you accept the invitation and start the WhatsApp conversation, the terms of the WhatsApp Business Platform section apply from then on, including the AI processing described there. The contact recorded in the CRM may also be retrieved by the automated assistants the customer company uses internally, under the same terms.

How long we keep it

Page authorisation session data is discarded after 7 days. The contact generated and the comment that originated it are kept while the customer company's account is active, since they are the record of a sales negotiation, and are deleted when that account is terminated. To request deletion before that, see Data deletion.

Facebook and Instagram are Meta Platforms services and have their own privacy policy, which governs your account and the delivery of the comment: facebook.com/privacy/policy.

Meta Platforms

WhatsApp Business Platform: transport, delivery and temporary storage of the messages exchanged in the channel. United States and other countries where Meta operates.

Cloud and AI providers

Google, Microsoft Azure, Amazon Web Services and other cloud-computing services Bravo may contract: hosting and processing of the customer-service platform, and running the language models that transcribe audio and interpret message content. They operate in the United States and other countries.

Hostinger

Hosting of the website, of the mail server that delivers contact-form messages, and of the servers and database of the platforms we operate, administered remotely from Lithuania.

Client company

When you write through a client's channel, that conversation's data belongs to the client — it is the controller, and receives the content in its own CRM.

Authorities

Where required by law, regulation or court order, limited to what is required.

We do not sell personal data and we do not release it for third-party advertising.

International transfers

Meta and the cloud and AI providers process data outside Brazil. Those transfers are made under article 33 of the LGPD and rely on the contractual clauses and data-protection commitments those suppliers undertake in their own data processing terms.

Contact form messages

For as long as the commercial relationship lasts and up to 5 years after the last contact, for the regular exercise of rights.

Rate-limit records

Submission-control records expire after 1 hour and are discarded when the server's temporary directory is cleaned.

WhatsApp conversations

For the period defined by the controller of the channel. When the service agreement ends, data is returned or deleted on that controller's instructions.

Contract and tax data

For the applicable statutory periods, as a rule 5 years.

• All website and form traffic runs over HTTPS with TLS.
• Access credentials are kept out of version control and blocked from public access on the server.
• Access to data is restricted to the people who need it to deliver the service.
• Integrations with suppliers run with the least privilege necessary.
• No system is impenetrable. In the event of a security incident with relevant risk, we notify the ANPD (Brazilian data protection authority) and the affected data subjects, under article 48 of the LGPD.

• Confirmation and access — to know whether we process your data and obtain a copy of it.
• Correction — of incomplete, inaccurate or outdated data.
• Anonymisation, blocking or deletion — of unnecessary or excessive data, or data processed unlawfully.
• Portability — to another supplier, subject to ANPD regulation.
• Deletion — of data processed on the basis of your consent.
• Information on sharing — who we share your data with.
• Withdrawal of consent and objection to processing based on another legal basis.
• Review of automated decisions, where they exist.

How to ask

Write to contato@bravotecnologia.tec.br. We answer within 15 days. We may ask for additional information to confirm your identity — that protects you, it is not an obstacle.

If your request concerns a conversation held through a client company's channel, that company is the controller: we forward your request to it immediately and let you know.

You may also file a complaint with the ANPD, Brazil's National Data Protection Authority.

Our services are aimed at companies and at people over 18. We do not knowingly collect data from children or adolescents. If we find that we have received such data without proper legal grounds, we delete the record. If you are a legal guardian and believe this has happened, write to contato@bravotecnologia.tec.br.

This policy may change when our services, our suppliers or the applicable law change. The last-updated date, shown at the top and just below, always identifies the version in force. Material changes are announced through our service channels before they take effect.

Last updated: 25 August 2026